| 11:30 to 11:35 am |
Introduction & Welcome Address |
Ms. Nidhi Khare, Additional Secretary, Department of Consumer Affairs (GoI) |
| 11:35 to 11:40 am |
Opening Remarks |
Shri Rohit Kumar Singh, Secretary, Department of Consumer Affairs (GoI) |
| 11:40 to 11:50 am |
Address by the Chief Guest |
Shri Nandan M Nilekani, Chairman Infosys Technologies Limited |
| 11:50 to 12:00 noon |
Key Note Address |
Hon’ble Mr. Justice R.K. Agrawal, President, National Consumer Disputes Redressal Commission, New Delhi |
| 12:00 to 12:10 pm |
Key Note Address |
Sadhvi Niranjan Jyoti, Hon’ble Minister of State for Ministry of Rural Development, Consumer Affairs, Food, and Public Distribution |
| 12:10 to 12:20 pm |
Key Note Address |
Shri Ashwini Kumar Choubey, Hon’ble Union Minister of State for Ministry of Consumer Affairs, Food and Public Distribution & Environment, Forest and Climate Change |
| 12:20 to 12:55 pm |
Inauguration of the Virtual Exhibition, Release of Books, Distribution of Prizes & Inaugural Address |
Shri Piyush Goyal, Hon'ble Union Minister for Commerce & Industry, Consumer Affairs and Food & Public Distribution and Textiles |
| 12:55 to 1:00 pm |
Vote of Thanks |
Shri Anupam MishraJoint Secretary, Department of Consumer Affairs (GoI) |
| 1:00 to 2:30 pm |
|
Lunch Break |
| 2:30 to 3:15 pm |
Panel Discussion on the Theme: 'Fair Digital Finance' |
Chair –– Shri Anurag Jain, Secretary, Department of Promotion of Industry & Internal Trade (DPIIT), GoI
- Ms. Nidhi Khare, Additional Secretary, Department of Consumer Affairs (GoI)
- Shri Anand, Deputy General Manager, Consumer Education & Protection, RBI
- Ms. Simmi Chaudhary, Economic Adviser, Ministry of Information & Technology(GoI)
- Shri Dilip Asbe, CEO and MD, National Payments Corporation of India (NPCI)
- Shri Vijay Shekhar Sharma, Found & CEO, Paytm
- Ms. S. Saroja, Director-Consumer Advisory & Outreach, Citizen Consumer & Civic Action Tamil Nad
- Shri Sandeep P Ubale, CGM – Digital Transformation & eCommerce, State Bank of India
- Ms. Meenakshi Dagar, Chief Financial Officer, Lenovo India
|
| 3:15 to 4:00 pm |
How to address the issue of Delays in the Consumer Commissions- Way Forward |
Chair – – Ms. Nidhi Khare, Additional Secretary, Department of Consumer Affairs (GoI)
- Mohammad Shahid, Principal Secretary, Food, Civil Supplies & Consumer Affairs Department, Government of Gujarat.
- Shri Naveen Jain, Secretary, Department of Food, Civil Supplies and Consumer Affairs, Rajasthan
- Prof. (Dr.) Ashok R. Patil, Chair Professor, Chair on Consumer on Consumer Law and Practice, National Law School of India University Publications, Bengaluru.
- Shri Shirish Deshpande, Chairman, Mumbai Grahak Panchayat
- Ms. Pushpa Girimaji, Senior Journalist & Consumer Activist Haryana
- Shri Diwakar Pundir, Member, FICCI FMCG Committee & Head Legal (Partner) at Marico Ltd
|
| 4:00 to 4:30 pm |
|
Tea Break |
| 4:30 to 5:15 pm |
E-filing the hassle-free and speedy grievance redressal mechanism -Way ahead |
Chair –– Prof. (Dr.) V. Vijayakumar, Vice-Chancellor, National Law University Bhopal.
- Justice Sangita Dhigra Sehgal President, Delhi State Consumer Dispute Redressal Commission
- Mr. Arun Kumar Arya, President, District Consumer Disputes Redressal Commission, North West, Delhi
- Mr. Subhash Chandra Kulshreshtha, President, District Consumer Disputes Redressal Commission, Mainpuri, Uttar Pradesh
- Mr. Mukund Balkrishna Datye, President, District Consumer Disputes Redressal Commission, Sangli, Maharashtra
- Shri Faiz Ahmed Kidwai, Principal Secretary, Department of Food, Civil Supplies and Consumer Protection (MP)
- Shri Anupam Mishra, Joint Secretary, Department of Consumer Affairs (GoI)
- Smt. K. Anita Shivakumar, RITES, Bangalore
- Prof. (Dr.) V. Balaji, Director College Development Council, The Tamil Nadu Ambedkar Law University, Chennai Tamil Nadu
- Shri Pawan Kaul, Co-Chair, Competition law & ConsumerAffairs Committee, PHDCCI, and Head-Public Policy & Regulatory at Reliance Retail Ltd
|
| 5:15 to 6:00 pm |
Popularising Mediation as a Pre-litigation measure in the redressal of consumers complaints - Way Ahead |
Chair – Shri Sudhir Krishnaswamy, Vice-Chancellor, National Law University Bangalore
- Shri Vineet Mathur, Joint Secretary, Department of Consumer Affairs (GoI)
- Shri Vijay Waghmare, I.A.S. Secretary, Food Civil Supplies and Consumer Protection, Government of Maharashtra
- Dr. Sushila, Associate Professor, National Law University Delhi
- Shri Ashim Sanyal, COO & Secretary, Voluntary Organization in Interest of Consumer Education (VOICE), Delhi
- Shri Y.G. Muralidharan, Founder Trustee Consumer Rights Education and Awareness Trust [CREAT] Bengaluru.
- Sh. Abhishek Sharma, Representative, ASSOCHAM and Partner Link Legal
|
| 6:00 to 6:15 pm |
Valedictory Address |
Ms. Nidhi Khare, Additional Secretary, Department of ConsumerAffairs (GoI) |
| 6:15 pm |
|
High Tea |